After research into Pinpoint's existing brand, competitors, and audience, we worked with the Pinpoint team to identify the three words integral to the new Pinpoint brand experience: Progressive, Crafted, Approachable. These three words acted as our "North Star" throughout the process.
Progressive: There are no preconceived notions on how things should be done. Instead of looking at how other organizations solve problems, Pinpoint focuses on how we want to solve problems, using our values as our guide.
Crafted: Pinpoint is no longer a startup and shouldn’t be doing things in an MVP way. Our aspirations are to win on design, the experience, and overall quality.
Approachable: Pinpoint’s sales success comes not from web conversion but from face-to-face engagement. This creates referrals, which are a big source of customers. We win on the customer experience.
After research into Pinpoint's existing brand, competitors, and audience, we worked with the Pinpoint team to identify the three words integral to the new Pinpoint brand experience: Progressive, Crafted, Approachable. These three words acted as our "North Star" throughout the process.
Progressive: There are no preconceived notions on how things should be done. Instead of looking at how other organizations solve problems, Pinpoint focuses on how we want to solve problems, using our values as our guide.
Crafted: Pinpoint is no longer a startup and shouldn’t be doing things in an MVP way. Our aspirations are to win on design, the experience, and overall quality.
Approachable: Pinpoint’s sales success comes not from web conversion but from face-to-face engagement. This creates referrals, which are a big source of customers. We win on the customer experience.